Questions and Answers

Do I need to register to bid?

Why do some auctions extend when they are due to close?

Does United Charity really pass on all of the auction proceeds?

I've forgotten my password - now what?

May I have a donation receipt?

How fast do I have to pay?

Can my information be seen by others?

Is my personal data secure?

How can I join the bidding?

When does the Charity Fairy bid?

Can I confirm a maximum bid which is not shown immediately?

I'm outbid as soon as I confirm a bid. What's wrong?

Can I retract my bid?

How do I choose my username?

Why can't I see the winning bid amount?

How do I choose my username?

How do I find out if I've been outbid?

The minimum bid hasn't been reached - now what?

How do I know if I'm the winning bidder?

How do I pay after I win the auction?

When will I receive my purchased item?

How can I donate directly to a charity?